How we handle information from visitors and trade buyers on sahlgems.com.
This website, sahlgems.com ("the site"), is operated by Sahl Gems, the trade-supply division of Sahl Holdings Pvt Ltd, a company registered in Sri Lanka ("Sahl Gems", "we", "us", "our"). We are a trade-only supplier of sapphires to gem dealers and jewellers worldwide. This policy explains what information we collect through the site, how we use it, and the choices you have. It does not cover third-party platforms we link to, which operate under their own policies (see "Third-party services" below).
Information you give us. When you contact us, submit a trade-access application, send a buy request, or correspond with us by email or WhatsApp, we collect the details you provide — typically your name, company, email address, telephone/WhatsApp number, country, and the contents of your message or request (for example, the stones, sizes, treatments, or budgets you're interested in).
Information collected automatically. Like most websites, we collect limited technical and usage data when you visit — such as your IP address, browser and device type, pages viewed, and referring links — through cookies and similar technologies. This helps us operate the site, understand how it is used, and improve it.
Our live inventory. The live stocklist at stocklist.sahlgems.com is a separate platform with its own accounts and data handling; information you provide there is governed by the terms presented on that platform.
Where data-protection law (such as the EU/UK GDPR) applies to you, we process your information on the basis of our legitimate interests in operating a business-to-business trade supply business and responding to enquiries; the performance of a contract with you or your business; your consent where we ask for it (for example, certain cookies or marketing); and compliance with legal obligations.
We use cookies and similar technologies to make the site work, remember preferences, and measure usage through analytics. You can control or block cookies through your browser settings; disabling some cookies may affect how parts of the site function.
We do not sell your personal information. We share it only as needed with:
We operate from Sri Lanka and serve buyers worldwide, so your information may be processed in Sri Lanka and in other countries where we or our service providers operate. Where required, we take steps to ensure your information is treated consistently with this policy and applicable law.
We keep your information only as long as necessary for the purposes set out above — including responding to your enquiry, maintaining a trade relationship, and meeting our legal, tax, and accounting obligations — after which it is deleted or anonymised.
We use reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Depending on your location, you may have rights to access, correct, update, or delete your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on it. To exercise any of these, contact us using the details below and we will respond as required by applicable law.
The site links to third-party services that operate under their own privacy policies, including our live stocklist (stocklist.sahlgems.com), our retail channel SapphireSource, gemmological laboratories, and Sahl Holdings. We are not responsible for the privacy practices of those services.
This site is intended for gemstone trade professionals and businesses, not for the general public or children. Retail buyers are directed to our consumer channel, SapphireSource.
We may update this policy from time to time. The "last updated" date above shows when it was last revised, and material changes will be reflected on this page.
For any privacy question or request, contact [email protected] or write to Sahl Holdings Pvt Ltd, Colombo, Sri Lanka. You can also reach us via our contact page.